| ||FAQ (Frequently asked questions)|
On this page you will find answers to frequently asked questions that will help you use our pages and make reservations.
If you have any further questions regarding our services and offer, please contact our customer service office at firstname.lastname@example.org
If you have any questions related to our Web pages and how to use them, please write to email@example.com
1. How to book accommodation?
Visit the page where the booking procedure is explained in detail.
2. How to find out more about payment methods?
Visit the page where you will find out more about payment methods.
3. How to find accommodation where house pets are allowed?
Visit the page where you will find all accommodation units and click the box that says pets.
4. General Terms and Conditions for Accommodation Services?
Before making a reservation make sure to read the General Terms and Conditions for Accommodation Services.
5. How to find destinations on the Croatian coast and islands?
You will find over 200 destinations with detailed descriptions and photographs here.
6. How to find out more about beaches in a specific destination?
The description of each destination contains the beaches you can find there. Furthermore, you can read about beaches of the island of Pag and central Dalmatia in our features.
7. How to find out more about transport (including ferry lines to Croatian islands)?
You can find all links that you need when travelling to and in Croatia here.
8. What to visit in Croatia?
If you are interested in Croatia's traditions, cultural heritage and beautiful landscapes, make sure to read our features.
9. Where to find useful information on Croatia?
Find out everything you need to know about Croatia here.
10. Where to find out more about adriatica.net?
All about adriatica.net and its staff can be found here .
11. Who to contact in case of problems upon arrival to accommodation unit?
In case of any problems with accommodation or host upon arrival to accommodation unit, please contact us immediately by telephone at 00 385 1 2415 611. If the situation cannot be solved with the assistance of our call center, an adriatica.net representative will come to the accommodation unit. The amount of time necessary for the representative to arrive to the accommodation unit depends on its location.
12. How are prices stated in adriatica.net's offer?
Hotels: per person per day
Lighthouses: per apartment per week
Charter rental: per boat per week
Villas: per apartment per day
13. Why is there a difference in the exchange rate when paying for the reservation?
The amount stated in Kunas is charged to your credit card according to the selling rate of Zagrebacka bank on the charge date. Your credit card company charges your bank in Euros according to the exchange rate of the bank the credit card company works with on the day when the reservation amount is charged.
14. Why are bank fees sometimes higher than expected?
One of the reasons may be that your bank does not have a contract with Zagrebacka bank (adriatica.net's bank), meaning that the payment is made through a third bank. Since each bank charges transaction fees, your bank fees may be higher than expected.
15. Does adriatica.net have a printed catalog?
Our entire offer can be found on our web pages. The links on our homepage will take you to all other sections of our offer that can easily be searched (private accommodation) and browsed (hotels, charters and lighthouses). Due to the large number of accommodation units in our offer, it is not possible to print a catalog that would contain our entire offer.
17. Why do I have to pay in advance?
By paying in advance, you are guaranteed to get the exact accommodation unit you viewed and reserved on our web pages since your advance payment is immediately forwarded to the host. Read our General Terms and Conditions for further information. As member of the Association of Croatian Travel Agencies, adriatica.net is dedicated to providing quality accommodation services in cooperation with private accommodation lessees.
18. Why do you sometimes get a negative response to your inquiry even though our web pages show different?
Since we contact our hosts by phone to check accommodation unit availability immediately after your inquiry, it is unfortunately not possible to keep availability on our web pages updated to the minute. Nevertheless, we do our best to update accommodation unit availability as frequently as possible. We apologize for any inconvenience.
19. Where can I obtain fishing and underwater fishing licenses and find out more about diving?
In every larger tourist destination, you can obtain your fishing and underwater fishing licenses in the Harbor Master's Office. Visit the Croatian Diving Association web site in order to find out more about diving in Croatia.
20. What is Sojourn Tax?
According to the Sojourn Tax Law, guests are required to pay Sojourn Tax when paying for accommodation services. The Sojourn Tax amounts to 2,00 to 7,00 kn per person per day for adults. Children under the age of 12 are exempt from paying, while persons from the age of 12 to 18 have a 50% discount. The exact amount depends on the destination and period of your stay. According to adriatica.net's General Terms and Conditions, Sojourn Tax is charged when making the final payment for accommodation services.